Cancellation & Terms

Cancellation Policy

Vans, Buses, Party Buses & Motor Coaches

Cancellations for vans, buses, party buses, and motor coaches must be made at least 48 hours prior to the scheduled service time. Cancellations received with less than 48 hours’ notice will be charged at the full-service rate.

A credit card authorization is required for all reservations, regardless of vehicle type, to secure the booking and apply applicable cancellation fees when necessary.

Airport Transfers & Point-to-Point Services

Service cancellations must be made for no less than two (2) hours prior to the scheduled pickup time. Cancellations received with fewer than two (2) hours’ notice will be charged at the full quoted rate.

Our company is not responsible for missed, cancelled, diverted, or delayed flights or trains, or any incident preventing compliance with the cancellation window. Waiting time fees, late cancellation charges, or rescheduling fees may apply to avoid impacting other reserved clients.

Specialty Vehicles & Hourly Service

For specialty vehicles and hourly “As Directed” service, cancellations must be made 48 hours or more prior to the scheduled service.

Cancellations made with less than 48 hours’ notice will be billed at an amount equal to the minimum service hours multiplied by the quoted hourly rate.

For sedan hourly service, the cancellation window is 12 hours, and the same charges apply.